Privacy Policy
Last Updated 11th June 2024
At YOBCo, we are committed to maintaining the trust and confidence of our members. This extends to all parts of the buying group, including your personal data and privacy, and we take this very seriously.
To put it simply:
- We only share the information you give us when required to do so to provide services you have requested from us (e.g. to an oil supplier, so they can deliver your oil.)
- We do not sell it, trade it or otherwise pass it on without your authorisation.
Additional details on when and why we collect your personal information, how we use it, and the limited conditions under which we may disclose it to others are further outlined below.
About us
We are The Most Sensible Way To Buy Heating Oil (2020) Ltd dba YOBCo, a company registered in England and Wales. Our company number is 12339870 and our registered company address is 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.
YOBCo understands that your privacy is important to you and this policy sets out how we collect, store and use your personal information and how you can manage your data.
Our Data Protection Officer is Martin Webster, who can be contacted by emailing [email protected] or writing to Martin Webster, YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.
This Privacy Policy applies to the services offered by us through our website, over the phone, through email, and letters written to us.
Types of personal information we collect
The amount of personal information we collect depends on your usage of our services. We may collect some or all the following personal information if it is provided to us through our website, email, or telephone.
- Full Names
- Email Addresses
- Phone Numbers
- Business/Company Name
- Addresses
- Credit/Debit Card Details
- Bank Account Details
- Email Marketing Preferences
- Communications (e.g. Emails, Voicemails)
- IP Addresses
- Browser User Agents
We do not store any information which could be classified as sensitive information.
How we get the personal information and why we have it
How we collect your personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have registered to become a member of YOBCo.
- You have placed an order with us.
- You have signed up for our Monthly Savings Scheme.
- You have requested a quote from us.
- You have signed up for our marketing mailing list.
- You have sent an enquiry to us.
- You visited our website and accepted our use of cookies.
How we use your personal information
The information you have given us will be used for one of the following reasons:
- Providing and managing access your YOBCo member account.
- Supplying our products and services to you.
- Providing you with responses to your request for a quote and other enquiries.
- Sending you important communications relating to our products and services.
- Sending you personalised marketing emails you have opted into by subscribing to our mailing list.
- Aggregating your personal information into reports for internal use to help improve our services.
- Analysing your usage of our website to improve the user experience of our website if you have opted into analytical cookies.
- Ensure the proper operation and function our website and other IT systems.
- Any other purpose for which we gain your explicit consent.[ZP1]
Who we share with your personal information with
Suppliers
If you place an order, your personal information will be shared with our fuel suppliers who will use this to deliver your order and process your payment information (unless using our Monthly Saving Scheme). We may also communicate with them directly so we can facilitate your order. This information may be stored on their systems in accordance with their Privacy Policies.
Email Marketing
If you subscribe to our mailing list, your information including your email address, address and order information will be processed by Mailjet on behalf of YOBCo to send personalised emails. We will use this information for this purpose until you end your relationship with us or opt out by clicking the ‘unsubscribe’ link in any marketing email you receive or contact us asking to be opted out.
Analytics
We use Google Analytics to collect anonymised usage information to help us understand how our website is being used, in order to help us improve the website. We only collect this information if you have opt-into analytical cookies. If you would like more information on how Google stores and safeguards your data, please review their Privacy Policy and page about Safeguarding Your Data.
IT Systems
We use various third-party service providers, to operate, maintain, monitor, and secure our IT infrastructure, which may require them to store, access or use your personal information. All third parties have policies to comply with relevant UK data protection laws and safely and securely store your personal information.
Legal Disclosure
We may disclose your personal information to third parties where we believe there is a legal requirement to, to comply with a legal process, to protect and defend our legal or business interests, and/or to protect the safety of an individual.
Consent
We might ask for your consent to disclose your personal information to a third party.
Lawful Basis
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on processing this information are:
Your consent - We can process your data if you have given consent. For example, if you have requested to receive marketing information.
You can remove your consent any time. You can do this contacting [email protected], calling 01788 824236, or writing to YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.
Contractual Obligation - We can process your data if it’s required to complete a contract. For example, when you place an order or request a quote.
Legal Obligation - We can process your data to meet a legal obligation. For example, for tax and auditing purposes.
Vital Interests - We can process your data if it is necessary to protect someone’s life.
Legitimate Interest - We can process your data if there is a requirement to use your data as part of our normal business operation unless there is a good reason to protect your personal data.
How we store your personal information
We are committed to securely storing your personal information and have taken great strides to secure your data. However, no system is fully secure so we cannot fully guarantee your information, either during transmission or while stored on your systems is fully safe for instructions.
We will keep your most of your personal information for as long as you have a membership with us. If you close your account, we will keep account information including orders and addresses for a period of 6 years to comply with business recordkeeping requirements. Any other information will be deleted within 30 days of receiving the request.
Cookies
We use both essential cookies and non-essential cookies on our website, the former of which is required for the proper operation of our website.
You can read more about how we use cookies, how long they are stored and how you can control your cookie preferences by clicking 'Manage Cookie Preferences' at the bottom of any page on our website.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you would like to make a request regarding your personal data, you can do so by emailing [email protected] or writing to Martin Webster, YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.
Changes to our Privacy Policy
Occasionally we might make changes to our Privacy Policy to ensure it remains up to date. Any changes made with be published on this page and we recommend you periodically check for any updates.
Complaints
If you have any concerns about how we manage your personal information, you make a compliant by emailing [email protected] or writing to Martin Webster, YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.
If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office who can be contacted by calling their helpline on 030 123 113, visiting their website at https://www.ico.org.uk or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.