Welcome to our new website! We have updated our Terms & Conditions and Privacy Policy as part of this upgrade. Please ensure you have reviewed them.

Your account has been automatically transferred, so you can sign in with the same details as before. If you need help finding your sign-in details, please get in touch with us.

Terms and Conditions

Last Updated 11th June 2024

We do our best to save our members money on their oil and provide them with an excellent service. On the whole, we feel we do a pretty good job; however sometimes problems do occur as we are only human after all! In these instances, we like to think that things can be resolved with a liberal application of common sense and calm discussion. However, experience has taught us that it’s sometimes better to have some things written down in black and white. Consequently, this page outlines our terms and conditions.

1. Definitions

1.1. “Fuel” – Heating Oil, Red Diesel or White Diesel

1.2. “Fuel Tank” – Any type of storage vessel, receptable or fill line used for the storage of Fuel.

2. About YOBCo

2.1. We are The Most Sensible Way To Buy Heating Oil (2020) Ltd dba YOBCo, a company registered in England and Wales. Our company number is 12339870 and our registered company address is 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.

2.2. Please read these terms carefully before you start using our Services, as they will apply to your use of our Services. By using our Services, you agree to be bound by these terms and conditions as set out. If you do not accept these terms, you should discontinue use our Services immediately. Please save a copy of these terms for future reference.

3. Membership

3.1. To request our products or services, you are required to register as a member of YOBCo. There are no initial or ongoing charges for being a member. You must be at least 18 years old to be a member.

3.2. When you become a member of YOBCo, you are authorising YOBCo to act as a representative on your behalf for the purpose of communicating with Suppliers. This includes the sharing of personal information pertaining to your orders with Suppliers. Once an order has been placed, you agree to abide by the Terms & Conditions of the supplier in addition to those of YOBCo.

3.3. You can cancel your membership at any time; to do so please contact us and we will cancel your membership.

4. Order

4.1. Any quotation provided is only valid for the working day the quotation was issued. You are under no obligation to place an order after receiving a quote. We may withdraw a quotation any time before the Order has been accepted. We are not obligated to honour a previously provided quote or accept an Order.

4.2. Once an order has been accepted, the price will be set at the amount quoted, regardless of any changes in Fuel prices from when the Order is made until it is delivered.

4.3. Any quotation we provide will include the:

4.3.1. the Unit Price, the price of the fuel per litre (excluding VAT),

4.3.2. the Total Price (including VAT at the prevailing rate).

4.4. The minimum Fuel quantity for any order is 500 litres, as set out by Trading Standards. We are unable to order less than 500 litres or split orders across multiple locations where any single location delivered to receives less than 500 litres.

4.5. If the price of an Order is dependent on a minimum group quantity being reached, and the quantity ordered does not reach this threshold, you are liable to pay for the Fuel at the standard rate.

4.6. If You order over the phone, an order is considered accepted, and a contract is formed between the Member and Supplier when We tell You We have accepted your order.

4.7. If You order online, an order is considered accepted, and a contract is formed between the Member and Supplier, when the order is processed and/or We send You an email confirmation of the order.

4.8. Once a contract is formed between the Member and Supplier, it becomes the Supplier’s responsibility to carry out the delivery, including all aspects of safety and quality of the Fuels.

5. Delivery

5.1. Any delivery dates or times provided are to be considered as estimates only and subject to change.

5.2. Delivery will be deemed complete when the Fuel is discharged through the hose connection into the Fuel Tank.

5.3. You must provide accurate, up-to-date information including contact, delivery, and payment details. If further information is requested, it must be provided within a reasonable timeframe. YOBCo cannot be responsible for any issues arising from the result of inaccurate information being supplied by the member or member’s representative.

5.4. It is the responsibility of the Member to ensure that there is enough capacity in the Fuel Tank to receive the Order.

5.5. It is your responsibility to ensure that Fuel Tank:

5.5.1. is not cracked or damaged in any way,

5.5.2. is installed in accordance with relevant building regulations,

5.5.3. is free from obstructions,

5.5.4. has safe access from the public highway,

5.5.5. the Fuel level gauge is fully operational and clearly visible,

5.5.6. the inlet for Fuel is clearly marked.

5.6. The Supplier has the right to refuse and cancel delivery if they believe it is unsafe to do so. Both YOBCo and the Supplier have the right to suspend delivery to the Delivery Location until evidence is provided showing that issue(s) raised have been rectified.

5.7. You are not required to be present at the Delivery Location so long as the Supplier can safely access the tank. If this is not possible, it is the responsibility of the Member to ensure that someone is at the Delivery Location at the time of delivery. If someone is not at the Delivery Location, you will be contacted by the Supplier to re-arrange delivery.

5.8. The Supplier reserves the right to suspend delivery or cancel an Order, in the case of a Force Majeure event or changes to relevant laws and regulatory requirements.

5.9. If it is deemed the Member is at fault for a failed delivery under the preceding paragraphs 5.3 – 5.7 the supplier may charge you “Failed Delivery Charge” to cover costs for the failed delivery. This cost is to be determined by the supplier and notified to the Member.

6. Payment

6.1. All payments are to be settled between the Member and the Supplier, except if you pay for your order through the YOBCO Monthly Savings Scheme, all payments are subject to the Terms and Conditions of the Supplier who delivered the Fuel.

6.2. The amount you will be due to pay may be different to the amount quoted due to variances in the amount of Fuel delivered against the original order.

6.3. If you pay online or over the phone using a credit/debit card, the Supplier may:

6.3.1. charge the Member, for the quantity delivered, at time of delivery,

6.3.2. charge an initial payment based on the ordered quantity, with a subsequent charge or refund to adjust for the actual quantity delivered.

6.4. If the Supplier has agreed that you are not required to pay in advance, or has agreed to open a credit account, you must pay the amount in accordance with due date stated within the Supplier’s Terms and Conditions.

6.5. If you pay using the YOBCO Monthly Savings Scheme, YOBCo will act as an intermediary in providing payment to the supplier. It is the responsibility of the Member to ensure that adequate funds are available in the Monthly Savings Scheme account. The overall financial accountability to the Supplier remains with you.

6.6. If you use the YOBCo Monthly Savings Scheme, you must ensure that the details in the standing order for payment into the scheme are accurate, as YOBCo cannot be held responsible for balances being paid into the incorrect account.

6.7. The Supplier shall remain the owner of any Fuel provided until all amounts owed to the Supplier have been paid.

6.8. If payment is not made on time, YOBCo and the Supplier reserves the right to do any of the following:

6.8.1. cancel or suspend any orders,

6.8.2. withdraw any quotation and refuse to take any orders,

6.8.3. suspend or cancel your YOBCo membership until the debt has been fully settled.

6.9. The Supplier is entitled to charge interest, as well as recover legal costs or fees in accordance with their own Terms and Conditions.

7. Cancellation

7.1. You can cancel any Orders for Fuel up to one working day before the date of delivery. You can do this by calling 01788 824236, emailing [email protected] or writing to YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW.

7.2. If you attempt to cancel after one working day before the date of delivery, we will still attempt to cancel your order, however, if the Tanker has already left the depot to deliver Fuel to you the Supplier might charge an additional fee for the aborted delivery.

7.3. Once the fuel has been deposited in the Fuel Tank it becomes inseparably mixed and therefore is not eligible for a refund.

7.4. YOBCo and its Suppliers reserve the right to cancel any order at any time without prior notice. In this case a full refund will be provided, unless there are outstanding debts related to your membership.

8. Contact Us

8.1. If you have any questions, comments or complaints, you can contact us through the following methods:

Email: [email protected]

Telephone: 01788 824236

Post: YOBCo, 36 Ashwells Lane, Yelvertoft, Northamptonshire, NN6 6LW

9. General

9.1. To the fullest extent of the law, YOBCo excludes any and all liability and responsibility for any loss or damage that may result from your use of our website, or receiving Services from YOBCo, its Suppliers, contractors or related third parties. Nothing in this contract seeks to limit our liability for death or personal injury caused by our negligence.

9.2. We do not guarantee that our Services will always be available or uninterrupted. We also reserve the right to refuse an order or cancel membership at any time. To the fullest extent permitted by law, we will not be held liable for any losses caused by the unavailability of our Services.

9.3. While we try to ensure that information on this website is accurate, we make no guarantees that the content on our website is accurate, up to date and complete.

9.4. Our website may contain links to external or third-party websites which are not affiliated with us. We are not responsible and have no control over these websites. Such links should be considered an endorsement.

9.5. These Terms and Conditions are subject to change at any time. Please make sure to check this page from time to time to check for any changes. If the terms and conditions are updated, we will contact you to inform you. These terms and conditions are valid as of 11th June 2024.

9.6. This contract shall be governed by of the Laws of England and all parties submit to exclusive jurisdiction of the English Courts.