This may be because your tank is full and cannot take the full quantity ordered. It may also be because the driver has run out of fuel on the truck on the day your delivery was made, or that the driver has delivered less for safety reasons (for example your oil gauge is broken).  You will only be charged for the number of litres you have had delivered. If you have any questions on this please get in touch.

Our suppliers do everything they can to deliver on your scheduled delivery date, however sometimes unforeseen circumstances (such as road closures or truck breakdowns) can delay delivery. If your fuel does not arrive on the expected day, your delivery will be rescheduled for the next time the supplier is in your area.

We will give you an indication of the current delivery schedule when you place your order. If you can provide a mobile number or email address our suppliers will send you an automatic ‘day before’ text to let you know when the oil is on its way. Please ensure that access to the tank is made available when you receive this notification. 

We hope that everything will be smooth sailing with your delivery, however if you have any issues at all, please get in touch and we can get this sorted out for you as soon as possible.

Delivery times vary depending on the time of year and how high demand is. Generally, deliveries take around 3-5 working days. In the winter months, or particularly busy periods, it is best to allow 10 working days.

If you have run out of oil or need an urgent delivery, please let us know and we will work with our suppliers to get a delivery to you as soon as possible.

We work hard with our suppliers to ensure that any delivery requests are met, however, we cannot guarantee your oil delivery on a specific day as we fit in with the supplier’s delivery schedules.

No, not always. Providing access is available for the driver, they can deliver your fuel whether you are there or not. 

Please note that the driver will need access to your oil tank to inspect it before they are able to deliver any fuel for health and safety reasons.

Standard hoses are 30m, but longer hoses are available. If you require a longer hose, please request this when your order.

Yes, please let us know if you require a smaller tanker delivery. Please note that there are less of these trucks around and so delivery times can be slightly longer.

The legal minimum quantity we can order for you from each of our suppliers is 500 litres. This is set by Trading Standards. You can order any quantity you like over 500 litres.

It is important before placing your order that you have an idea of how much oil your tank will take. This is to avoid over-deliveries or excess oil being returned to the oil supplier at the end of the day.

If you have a sight gauge or a Watchman indicator, this should give you a fairly accurate idea of how much oil is in your tank. However, these methods do fail sometimes. The most reliable way to check your tank level is to open the cap on the top of the tank and do a visual inspection of how much oil is in the tank. You can also dip a garden cane or stick into the tank to check the level.

Domestic oil tanks tend to be between 1,200L and 2,500L in capacity. There may be a make/model on the tank somewhere which can give you an indication of the capacity if you are unsure.

Our suppliers can deliver to anywhere in the UK.