Yes, you can cancel your order so long as your delivery has not already been made. We ask that you give 24 hours notice before expected delivery. If you need to cancel your order on the day of delivery, we will do our best to get a message to the supplier as soon as possible, however we cannot guarantee it will be cancelled in time. If you do need to cancel, please give us as much notice as possible.

YOBCo and our suppliers reserve the right to cancel any order at any time without prior notice. In this case a full refund will be provided; unless there are issues relating to outstanding debts on the account.

Once an order has been delivered to a member it is not possible for the order to be cancelled or for the oil to be returned and no refund is available.

If you are ordering for the first time through YOBCo, you will need to pay by either credit or debit card upon placing your order. Please note that unfortunately our suppliers are unable to accept American Express.

If you are part of our monthly savings scheme and have a standing order with us, we will use the money in your account to purchase your oil. If you would like to join our monthly savings scheme, please click here for more information.

Some members will pay by invoice after delivery. The invoice is sent directly from the supplier to you via email or post. If you have any queries on your invoice, please give us a call on 01788 824236 or contact the supplier directly.

We work hard with our suppliers to ensure that any delivery requests are met, however, we cannot guarantee your oil delivery on a specific day as we fit in with the supplier’s delivery schedules.

It is generally best to avoid extremely busy periods (for example in the lead up to Christmas or spells of snow or particularly cold weather). During these times both prices and delivery windows tend to increase.

If you are new to heating oil, this can be confusing. Most domestic properties use Kerosene (also known as 28 Second, Kero, Burning Oil or Heating Oil). One way to tell is by looking at the sight gauge on the side of the tank.  Kerosene is yellow in colour, whereas Gas Oil (also known as Red Diesel or 35 Second) is a bright pinky/red colour. 

We can order Kerosene (Heating Oil), Gas Oil (Red Diesel) and DERV (White Diesel).

The legal minimum quantity we can order for you from each of our suppliers is 500 litres. This is set by Trading Standards. You can order any quantity you like over 500 litres.

It is important before placing your order that you have an idea of how much oil your tank will take. This is to avoid over-deliveries or excess oil being returned to the oil supplier at the end of the day.

If you have a sight gauge or a Watchman indicator, this should give you a fairly accurate idea of how much oil is in your tank. However, these methods do fail sometimes. The most reliable way to check your tank level is to open the cap on the top of the tank and do a visual inspection of how much oil is in the tank. You can also dip a garden cane or stick into the tank to check the level.

Domestic oil tanks tend to be between 1,200L and 2,500L in capacity. There may be a make/model on the tank somewhere which can give you an indication of the capacity if you are unsure.

Domestic users (up to 2,300 litres) are charged 5% VAT on heating oil 

Domestic users (over 2,300 litres) will pay 20% VAT, unless you can fill out a VAT declaration form to prove your fuel is for domestic use only (please ask us about this if you need it). In this case you will be charged 5% VAT

Commercial users will usually pay 20% VAT regardless of quantity ordered.

Oil prices change every day and will vary depending on individual requirements and which supplier we use. If you would like to know today’s price before you order, please give us a call on 01788 824236 or send an email to [email protected]. We will respond to you with a quote as soon as possible.

Please note that we are unable to honour prices the following day, therefore orders processed after 5pm will be at the following day’s updated prices.

Oil is priced per litre excluding VAT.

You can place an order online by creating and logging into your account or give us a call on 01788 824236.

Our suppliers can deliver to anywhere in the UK.